A LANTERN FOR EVERY TUNNEL
Player support.
A missing purchase? A question about your progress? Let's get your explorer moving again.
PLAYER SUPPORT
Say hello.
Send us a note and tell us what happened.
Email the team games@arcandlogic.comPlease include your device model, Android or iOS version, game version, and the steps that led to the problem. A screenshot helps. Never send passwords or payment-card details.
BEFORE YOU EMAIL
Quick answers.
How do I restore Full Cave?
Open Settings and tap Restore purchase. Connect to the internet and use the same Apple or Google Play account you bought it with. When it works, Settings shows Full Cave: owned.
Full Cave is a one-time purchase, not a subscription. Apple purchases restore on Apple devices and Google Play purchases restore on Android; they do not transfer between stores.
What does Full Cave include?
The cave is free to depth 25: five zones, with no ads. Full Cave opens the endless Deep Dark beyond depth 25 for every future run. It is offered when an expedition reaches the sealed door at depth 25 (Unlock and continue), on the results screen after a completed expedition (Unlock the Deep Dark), and on the Full Cave card in Camp's Finds tab. The store shows the price before you confirm.
Embers are earned by playing and are never sold.
I paid, but the Deep Dark is still sealed.
If the game says Your purchase is pending, the store has not finished the payment yet; the Deep Dark opens when it completes. Otherwise, check that your store shows the purchase as completed, then use Restore purchase while online. If it still does not open, email us with your platform and what you see. Please don't buy it again.
Where is my progress saved?
On this device. CaveCrawler has no account, cloud save or cross-device transfer. A living run is saved whenever you leave the game, and your camp, Embers, upgrades, bounties and Codex are kept between runs.
Uninstalling the game or clearing its app data deletes that progress. Full Cave can be restored afterwards with Restore purchase; local progress cannot.
Can I play without an internet connection?
Yes. The whole game plays offline. Buying Full Cave and restoring it need a connection.
How do I start again from scratch?
There is no in-game reset. Clearing the app's data, or uninstalling and reinstalling, starts a fresh profile and permanently deletes your progress. A purchased Full Cave can be restored afterwards.
Can I turn off sound or motion?
Yes. Settings has separate Sound and Music controls and a Reduced motion option.
How do I request a refund?
Refunds are handled by the store that processed your payment. Follow Apple's refund instructions or Google Play's refund instructions. The store decides eligibility. After a refund, new runs stop at depth 25 again; a run already under way keeps its open door.
How do I delete my information?
Your game progress lives only on your device, so clearing the app's data deletes it. There is no CaveCrawler account to delete. To ask about purchase records or support emails we hold, write to games@arcandlogic.com. See your privacy rights for details.
Where are the credits?
In the game, under Settings → Credits. The full list of music, sound, font and software notices is on the licenses page.